How payment works
Payments are accepted only through a payment provider on a secure checkout page. We do not receive or store card data.
- 1Choose an amountYou sign in to the console and choose a top-up package or an amount within the catalog.
- 2CheckoutThe console redirects you to the provider. You enter card details there; your bank may ask for an extra check (3-D Secure).
- 3ConfirmationOnce the provider confirms the payment, it is credited to your organization's balance — on the provider's notification, not on returning to the browser, usually within a minute.
- 4DocumentsThe payment appears in the console; an invoice/receipt for your organization's details is issued on request.
- 5ChargesMade only per an agreed order and visible in the operations history.
Delivery time and method
Top-ups are credited automatically after payment confirmation. Services are delivered within the timelines fixed in the order; results are handed over in writing (report, documentation, access) by e-mail or in the console.
Payment providers
The provider depends on the payer country set in the organization's settings. For payers in Europe the payment is taken by a provider acting as merchant of record: it is named on the checkout page, calculates applicable taxes and issues the receipt. For other countries the payment is taken by our acquirer, we are the seller and issue the receipt. Refunds go through whoever took the payment; contact us in either case.
Seller
Individual Entrepreneur (Georgia). Full seller details will be published on this page before payments are accepted.
- The support e-mail will be listed here; please use the request form for now.
- Hours: business days, 10:00–19:00 (Tbilisi, UTC+4)
- Response time: reply within 1 business day
If something goes wrong
Money was charged but the balance did not change — contact support with the date and amount; we will reconcile with the provider. Refunds follow the refund policy.